Ryan W. Buell is the C. D. Spangler Professor of Business Administration at Harvard Business School, where he specializes in Technology Operations Management. His research focuses on service operations, particularly how operational choices influence customer behaviors and firm performance. Prof. Buell has received numerous accolades for his teaching and research, including the Charles M. Williams Award and the Wickham Skinner Early-Career Research Accomplishments Award. His work has been published in top-tier journals like Management Science and Harvard Business Review, and he frequently contributes to discussions on customer engagement and operational transparency. He has a Doctorate in Business Administration from Harvard Business School and has held significant roles, such as Department Editor for Manufacturing & Service Operations Management and faculty chair for the Executive Education program on Transforming Customer Experiences. His insights are regularly featured in various media outlets, showcasing his contributions to the field of service operations management.
Harvard Business School • Boston, MA
Teaching and conducting research in Technology Operations Management.