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Amy Ward's research focuses on approximation control of stochastic systems and applications in the service industry. Her past work has highlighted the impact of customer impatience on abandonments and overall performance. Recently, she has been investigating the interactions between behavioral incentives and operational efficiency within service systems. In addition to her research, Ward has been elected as a fellow of the INFORMS Manufacturing and Service Operations Management Society in June 2023. She serves as the Editor-in-Chief of the journal Operations Research starting from January 1, 2024, and previously held the same position at Operations Research Letters from April 2021 to December 2023. Ward has also chaired the Applied Probability Society from November 2016 to November 2018. Before joining Booth, she was a Professor of Data Sciences and Operations at the University of Southern California's Marshall School of Business and a Visiting Associate Professor at the California Institute of Technology. Her academic credentials include a PhD and MA from Stanford University and a BA from Claremont McKenna College.
University of Chicago Booth School of Business • Chicago, IL
Serves as the Rothman Family Professor and a faculty fellow focusing on Operations Management.
University of Southern California Marshall School of Business • Los Angeles, CA
Taught and conducted research in Data Sciences and Operations.
California Institute of Technology • Pasadena, CA
Contributed to research and teaching in the Computing and Mathematical Sciences Department.
Georgia Institute of Technology • Atlanta, GA
Engaged in teaching and research in Industrial Systems Engineering.
Department of Philosophy