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Certina Ho’s research focuses on experiential education, educational scholarship, and medication safety initiatives related to community pharmacy practice. She utilizes a mixed methods approach to understand the frequency and reasons behind medication errors, and to develop practical and effective safety initiatives. Medication errors in pharmacies are often due to human mistakes that arise from various factors. Her research aims to identify viable solutions to improve patient medication safety by conducting retrospective studies that involve both quantitative and qualitative methods. Ho has led numerous studies reviewing medication errors across community pharmacies in Canada and has presented her findings at national and international conferences, contributing to the implementation of mandatory reporting of medication errors in several provinces. Her work emphasizes the importance of engaging frontline pharmacy staff and students in developing strategies to mitigate disruptive workflows caused by medication safety issues. Ho has published extensively on patient medication safety and her contributions have helped shape quality improvement initiatives in pharmacy practices.
Leslie Dan Faculty of Pharmacy, University of Toronto • Toronto, ON
Department of Sociology