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Cheng-Lung Wu is an Associate Professor at UNSW Aviation with expertise in airline operations management, scheduling, airport terminal planning, and passenger choice behaviour. He has worked on projects that have saved industry partners millions in operating costs and boosted sales revenues. Dr. Wu leads a team of researchers to deliver value through world-class aviation research. His recent projects involve analytics on customer spending aboard cruise ships, retail purchase practices at airport terminals, and fuel efficiency improvements for aircraft operations. His outputs are widely adopted by aviation insurance firms, consulting companies, and airports. Dr. Wu has also published a book on airline operations delay management and actively engages in research collaborations. Since joining UNSW in 2002, he has applied his extensive experience in both public and private transport sectors to address industry-relevant challenges.
Includes Business Intelligence, Enterprise Systems, and Cybersecurity Management streams.