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Professor Dr. David Walker

Assistant Professor

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Biography

David joined the Faculty of Management in 2011. Prior to relocating to Okanagan, he worked as an Assistant Professor at Cal Poly Pomona after completing his Ph.D. at the Sauder School of Business at the University of British Columbia in Vancouver. His professional experience includes work in both the Canadian banking and airline industries. David’s research primarily investigates human resource management in service organizations. His current projects examine employee responses to mistreatment by customers during interactions between customers and employees in service exchanges. Specifically, he studies workplace incivility and low-intensity deviant aggressive behaviors exhibited by customers towards employees. David also researches human resource management practices within the call center industry, and he is part of the Canadian research team for the Global Call Center Project.

Research Interests

Human Resource Management Service Organizations Workplace Incivility Employee Deviant Behaviors

Experience

Assistant Professor

2009-01-01 — 2011-01-01

Cal Poly Pomona • Pomona, CA

Worked in the Faculty of Management specializing in Human Resource Management.

Assistant Professor

2011-01-01 — Present

University of British Columbia Okanagan • Kelowna, BC

Joined the Faculty of Management, focusing on research in Human Resource Management and service organizations.

Awards

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SSHRC Insight Grant

2023-01-01
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SSHRC Insight Grant

2018-01-01
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SSHRC Insight Grant

2017-01-01
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David Sobey Centre Innovation Retailing Services Grant

2016-01-01
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SSHRC Insight Development Grant

2014-01-01
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SSHRC Insight Grant

2012-01-01
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Citation Excellence Award

2009-01-01

Courses

MGMT 230 Organizational Behaviour MGMT 411 Human Resource Management MGMT 419k Special Topics Management – Service Human Resource Management MGMT 530 Organizational Behaviour MGMT 533 Human Resources

Requirements for University of British Columbia Okanagan

Master Program

Requirements

GPA Requirement
Required:3.3
IELTS
Overall
Required:7
TOEFL
Listening
Required:22
Reading
Required:22
Writing
Required:21
Speaking
Required:21
Total
Required:100
GMAT
Total Score
Required:550
Verbal Percentile
Required:50
Quantitative Percentile
Required:50
Overall
Required:550

Prerequisites

Four-year Bachelor's degree or equivalent

Application Checklist

  • Mailed transcripts
  • Degree certificates
  • Translations
  • Two professional references
  • Resume
  • Essay questions

Specialization Notes

Administered by UBC Sauder School of Business. Focuses on leadership potential and managerial fit.