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Dewi Tojib holds a PhD from Monash University and is an Associate Professor in Marketing at the Monash Business School, Monash University, Australia. Her research interests are centered on the impact of new technology on consumers and society, focusing particularly on consumers' emotions and well-being, customer responses to service failures, and the dynamics of omni-channel service experiences. Dewi has published in prestigious journals, including the Journal of Services Research, European Journal of Information Systems, and the Journal of Business Research. Additionally, she has been actively involved with the Australian & New Zealand Marketing Academy and serves on the International Editorial Board of the Journal of Travel Research. As an educator, she is dedicated to fostering interactive and independent learning among her students, which has garnered her commendation for teaching excellence within her school. Her research aligns with the UN Sustainable Development Goals, emphasizing her commitment to impactful academic inquiry.
Monash University • Melbourne, Australia
Educator and researcher focusing on marketing and consumer behavior.
Requirements are standardized across the Faculty of Information Technology for most Master's programs including Computer Science and Data Science.