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Eriks Sneiders is a Senior Lecturer at Stockholm University, specializing in Information Retrieval and its applications in global search engines. He teaches flagship courses that incorporate themes of cloud computing, Artificial Intelligence, and innovation in business settings. His research focuses on efficient communication and enhancing public and private services through technology. One of his key research interests is the application of Information Retrieval and language technology, aimed at improving the efficiency of communication in organizations’ contact centers, resulting in the capability to automatically satisfy 60% of inquiries. Furthermore, his work examines how communication embodies tacit knowledge about the needs of individuals, advocating for the extraction of said knowledge to enhance services in e-government, e-democracy, and commercial environments. Currently, he is investigating co-creation and public value derived from improved communication between citizens and public organizations.
Includes Analytical Chemistry, Organic Chemistry, Biochemistry, and Sustainable Chemistry.