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Ger Koole is a professor of mathematics at Vrije Universiteit Amsterdam, specializing in Operations Management and Business Analytics. He teaches Business Analytics and Optimization, engaging with diverse groups of students. His research focuses on the application of Optimization and Machine Learning in Service Operations, with a particular emphasis on call centers and health care revenue management. Koole has developed significant research collaborations with industry partners through the Amsterdam Center for Optimization, Statistics, and Analytics (ACOSA). In addition to his academic responsibilities, he has co-founded Ccmath, a company that creates advanced forecasting and workforce scheduling software tailored for call centers. Furthermore, he is actively involved with NEXT wfm, a consulting agency that specializes in health care and call center workforce management. Outside of academia, Koole is also a ski touring instructor with the French and Dutch alpine clubs and is an avid long-distance triathlete, competing in events lasting over 12 hours.
Administered under the Department of Clinical Psychology for Master's in Clinical and Developmental Psychopathology.