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Geraldine Leydon is a Professor at the Primary Care Research Centre at the University of Southampton, specializing in medical sociology and qualitative research methods. Her work focuses on understanding and improving patient experiences, optimizing telephone support services, and enhancing communication in various health contexts, including mental health, cancer care, and end-of-life issues. She actively employs Conversation Analysis (CA) to rigorously examine the interactions between patients and healthcare practitioners. By analyzing real audio and video recordings of these interactions, she identifies key communication challenges and develops solutions that inform skilled communication strategies. Leydon's research includes several significant projects, such as the NIHR SPCR funded OPEN project, which aims to improve education for prescribers, and various studies investigating communication in primary care settings. Additionally, she has served as a module lead in qualitative methods for the Public Health Masters program and supervises doctoral candidates in related research areas.
Primary Care Research Centre, University of Southampton • Southampton, ENG, GB
Leading qualitative research on patient experiences and healthcare communication.