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Heather O'Brien is a Professor at the School of Information, University of British Columbia. She holds a PhD from Dalhousie University in Halifax, Nova Scotia, and has dedicated 20 years to studying user engagement with technology. Her research focuses on creating a strong theoretical foundation for evaluating user engagement. She developed the User Engagement Scale (UES), which has been translated into several languages and utilized in various digital contexts such as online searches and e-learning systems. O'Brien's work has been recognized with the Research in Information Science Award by the Association for Information Science and Technology (ASIS&T). She is also involved in projects like the Supporting Transparent Open Knowledge Exchange Engagement (STOREE), which aims to improve access to research for non-academic community members and enhance university-community collaborations. With numerous publications, her work significantly contributes to understanding how technology impacts user engagement and information access.
University of British Columbia • Vancouver, BC, Canada
Professor at the School of Information focusing on user engagement and information access.
Offers course-only and thesis routes. Focus areas include philosophy of science, mind, ethics, and Asian philosophy.