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Professor Hummy Song focuses on identifying methods to enhance service system performance, with a particular emphasis on the health care sector. His research examines a variety of factors that influence patient flow and capacity management within health care delivery environments, including queue configurations, off-service placements, performance feedback, provider turnover, and team staffing. Utilizing substantial datasets obtained from electronic health record systems and administrative databases, his work also includes surveys of the health care workforce. Professor Song has collaborated with hospitals and health care delivery organizations in both the United States and developing countries. His research has been published in leading academic journals such as Management Science, Operations Research, and Health Services Research, and has garnered media attention from outlets like the Wall Street Journal and CBS News. He was recognized as one of Poets & Quants' Top 50 Undergraduate Business Professors in 2022 and received the POMS Early Career Research Accomplishments Award. Additionally, he has received several accolades for his research, including the M&SOM Service Management SIG Paper Award and being a finalist for the OM Paper Management Science Award. He currently serves as an associate editor for Management Science.
Wharton School • Philadelphia, PA
Conducting research and teaching in Health Care Management and Operations, Information Decisions.
Wharton Doctoral programs cover fields like Finance, Marketing, Management, and Operations, Information and Decisions.