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Ida Lindgren is a Professor at Linköping University specializing in Information Systems. Her research focuses on the effects of digitalization in public sector organizations, with a particular interest in how municipalities and governmental agencies leverage digital services for communication and information exchange with citizens. Over the years, she has extensively studied public welfare services in Sweden and internationally, particularly how digitization affects accessibility and user interaction with these services. Her work reveals the complexities and challenges of implementing digital solutions, aiming to understand the multifaceted consequences of digitalization on individual citizens and public administration. Furthermore, she investigates automation in knowledge-intensive work and how emerging technologies such as software robots and machine learning can transform administrative tasks. Lindgren has been an active participant in various research projects and collaborations aimed at enhancing public e-services and addressing the knowledge gaps associated with digital transformation.
Linköping University • Linköping, Sweden
Leading research in Information Systems focusing on digitalization in public sector.
Linköping University • Linköping, Sweden
Conducting research and teaching in Information Systems.
Linköping University • Linköping, Sweden
Research and education in digital transformation and public e-services.
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