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Jacqueline Ng Lane is an Assistant Professor in the Business Administration department at Harvard Business School. She is also a co-Principal Investigator at the Laboratory for Innovation Science at Harvard and the Digital Data Design Institute. Her primary research focus is on how organizations navigate creative problem-solving, particularly through AI-augmented decision-making in early-stage innovation contexts. Her studies examine how different forms of expertise—human, artificial, and hybrid—impact problem selection and idea evaluation. Moreover, she investigates how evaluators' reliance on AI recommendations and the formats of evaluations can influence perceived novelty in decision-making processes. Lane conducts field experiments and collaborates with various organizations in diverse innovation settings including NASA and startup accelerators. She has published extensively on topics related to technology's role in communication and collaboration, and the nuances of innovation recognition in teams.
Harvard Business School • Boston, MA, US
Teaching Technology Operations Management and conducting research on innovation.
Laboratory for Innovation Science, Harvard University • Cambridge, MA, US
Conducted research in innovation science.
Morgan Stanley • New York, NY, US
Worked in equity research, focusing on technology sectors.
Microsoft • Redmond, WA, US
Held various roles related to finance and operations in technology.
The PhD in Business Administration is the primary doctoral degree encompassing various areas of study including Business Economics, Accounting, and Strategy.