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Janelle Heineke is an Emerita Professor specializing in Operations Technology Management at Boston University's Questrom School of Business. She holds a Doctor of Business Administration from Boston University, an MBA from Babson College, an MSN from Boston College, and a Bachelor of Science in Nursing from Marquette University. Over her distinguished career, Professor Heineke served in various leadership roles including Associate Dean for Graduate Programs, Director of the Boston University Center for Excellence in Innovation in Teaching, Faculty Director of the Questrom MBA Program, and Chair of the OTM Department. Her research interests predominantly lie in service operations quality management, specifically within professional services. She has published extensively in leading journals and has co-authored textbooks and contributed chapters and cases. Professor Heineke is recognized for her contributions to the field, having served as an Associate Senior Editor for several journals including the Journal of Operations Management and Decision Sciences. She has been actively involved in the Decision Sciences Institute, holding positions such as Treasurer and Vice President, and is a recipient of multiple awards for her teaching and research excellence.
Boston University Questrom School of Business • Boston, MA
Served as a faculty member and held various administrative roles including Associate Dean and Chair of the Operations Technology Management Department.
Department of Law offers JD, LLM, and Master's in Study of Tax Law.