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Noah Gans is the Anheuser-Busch Professor of Management Science at the Wharton School, University of Pennsylvania. His research primarily focuses on service operations, particularly within the domain of management of telephone call centers. He has contributed significantly to areas such as stochastic processes, queueing systems, and operational decision-making in various contexts. Gans has published numerous papers exploring topics like value-based pricing for new health technologies, the dynamics of overbooking strategies in service management, and the optimization of hiring and retention policies for heterogeneous workers. Additionally, he has served as the president of the Manufacturing and Service Operations Management Society and has been actively involved in enhancing the doctoral program within the Operations, Information and Decisions Department at Wharton. His teaching includes a core MBA course on Business Analytics and elective courses in analytics services and revenue management, sharing insights into analytical methods applicable across diverse industries. Gans's academic contributions have earned him several awards, recognizing his excellence in teaching and research.
Wharton School, University of Pennsylvania • Philadelphia, PA
Teaching courses in operations and management science, doing research in service operations, stochastic processes, and queueing systems.
Wharton Doctoral programs cover fields like Finance, Marketing, Management, and Operations, Information and Decisions.