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Ramona has over 20 years of experience working in senior positions within financial services and management consultancy organizations. She has worked with clients and colleagues across Asia, Europe, Latin America, North America, and the Middle East. She holds an MBA specializing in Islamic Banking and Finance. Her PhD research explored the concept of Public Value and Public Sector Reforms through the lens of Intelligent Transportation Systems. Ramona is a member of the Services Operations Management research cluster. Her areas of expertise include Business Ethics, Financial Services Technologies, Public Value, Public Sector Reform, and Reverse Innovation. She is passionate about supervising projects related to Public Value, Public Sector Reforms, Alternative Finance, FinTech, and the Internationalization Process of marginalized communities.
University of Glasgow • Glasgow
Teaching and research in areas including Customer Relationship Management, FinTech, Internationalisation Strategies, and Managing Public Sector Transformation.