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Robert Paton held senior management positions in the School for many years, including Deputy Head of the School. He researches, publishes, and lectures in the fields of change, service innovation, and co-created value within business supply chain networks. He has a particular interest in promoting meaningful and sustainable service transactions in partnership settings. He is a member of the Services Operations Management research cluster, focusing on managing change, service innovation, service-dominant logic, and co-created value. His notable publications include managing change in various contexts, co-authored with Professor James McCalman. Paton has received multiple awards and grants for his contributions to knowledge transfer and service maturity in business settings, and he has acted as an external examiner and reviewer for various academic institutions and journals.