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Saeed Zolfaghari is a researcher and academic with a focus on operations research and management science. His work involves studying loyalty programs and examining the mathematical simulations that can enhance understanding of their impact on business profitability and sustainability. With extensive experience in this field, Zolfaghari and his doctoral students build models to analyze the critical decisions involved in the design of loyalty programs. This includes assessing strategies such as the balance between restricted and unrestricted rewards for customers. His research interests extend across various industries, providing impactful insights into loyalty program structures. Zolfaghari is dedicated to continuous improvement in his systems design approach, reflecting his belief in the beauty of research and discovery. He has received multiple accolades for his contributions to the field of operations research, including fellowships and awards from esteemed organizations.
Toronto Metropolitan University • Toronto
Department of Chemical Engineering