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Sarah Zheng joined the Gustavson School of Business in 2018. Her research vision combines knowledge from operations management literature with data analytics to design systems and processes that improve organizational performance. She is particularly interested in examining how healthcare organizations can achieve higher performance by enhancing internal operations at the process level and engaging patients in cost-sharing efforts at the system level. Zheng's studies employ econometric and machine learning statistical techniques to analyze large datasets from insurance claims, clinical databases, and hospital operations surveys. Her ultimate goal is to create evidence-based, implementable solutions for managers and policymakers that make a meaningful impact in practice. Her research has been published in top journal outlets, including the Journal of Operations Management and Production and Operations Management, and has been featured in media outlets such as U.S. News & World Report and Wolters Kluwer. Before joining the University of Victoria, she served as an assistant professor at Ithaca College's School of Business and as a lecturer at Boston University’s Questrom School of Business. Zheng has also worked at Boston Medical Center on health reform studies.
Gustavson School of Business • Victoria, Canada
Teaching and conducting research in the areas of operations management and data-driven healthcare.
Ithaca College School of Business • Ithaca, NY, USA
Focused on teaching business courses and conducting research.
Boston University Questrom School of Business • Boston, MA, USA
Taught courses in operations management and contributed to academic research.
Department: Department of Computer Science. GRE is highly recommended for international students.