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Shane McGarry is a data scientist at SmartAction, where their work focuses on integrating multiple generative AI-driven systems into a singular omni-channel solution to help companies automate support systems and provide a cohesive self-service experience. They are passionate about building systems informed by user data, remaining focused on the user experience from beginning to end. In addition to their work at SmartAction, Shane McGarry teaches Data Visualization Design at the iSchool of the University of Washington and User Experience Design at DigiPen Institute of Technology. McGarry holds a Ph.D. in Computer Science from Maynooth University and an M.A. in Digital Media & Interaction Design from Northeastern University.
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