Professor Dr. Sheila Heen

Biography

Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School and serves as the Deputy Director of the Harvard Negotiation Project, where she has been developing negotiation theory and practice since 1995. Heen teaches executive education programs, including the Advanced Negotiation course at the Harvard Negotiation Institute and the PON Master Class. Her expertise lies particularly in high-stakes negotiations, where emotions often run high and relationships are strained. She is the co-author of two New York Times bestsellers: 'Difficult Conversations: How to Discuss What Matters Most' (with Douglas Stone and Bruce Patton) and 'Thanks for the Feedback: The Science and Art of Receiving Feedback Well' (with Douglas Stone). Heen has written for the Harvard Business Review and has contributed as a guest expert for The New York Times' Modern Love columnist. She is currently co-authoring the third edition of 'Difficult Conversations'. As the founder of Triad Consulting Group, Heen provides corporate education consulting services to clients across six continents, including notable companies such as Pixar, NBA, and Ford. She also works with executive teams to manage conflict and improve decision-making. In addition to her corporate work, Heen has provided training for various public sector organizations, including the New England Organ Bank and Singapore’s Supreme Court. With a strong presence in the media, Heen has appeared on notable shows including Oprah and NPR. She has spoken at prestigious events like the Global Leadership Summit and the Nordic Business Forum.

Research Interests

Courses