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Shelena Keulemans is an Assistant Professor in Public Administration at Radboud University. Her research focuses on frontline workers and employs an interdisciplinary approach that combines insights from public administration, psychology, and organizational science to understand the social processes within bureaucracies and how these shape civil servants' psychological dispositions, their interactions with citizens, decision-making, and overall well-being. Her work has received multiple recognitions, and she holds a position as an academic fellow in the UNC School of Government’s ‘Local Government Workplaces Initiative’.Additionally, she serves as co-chair of the Netherlands Institute of Governance’s research colloquium on ‘Street-level bureaucracy in the 21st century’, editorial secretary for the Dutch public administration journal ‘Bestuurskunde’, and is a member of the Work-Life consortium at Radboud University.
Radboud University • Nijmegen
Teaching and researching public management with a focus on frontline workers.
Applies to Research Master's in Linguistics and Communication Sciences (Centre for Language Studies/Department of Language and Communication).