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Stephan Tseng is a lecturer in the School of Marketing at UNSW Business School. With 20 years of experience in the service industry, he brings a wealth of knowledge about leading industry practices. Stephan is a certified data analyst, proficient in analytics and providing business insights. He has a proven capability for problem-solving, where his industry roles required performing high-level analytics and business reporting, interpreting consumer data, and managing service marketing metrics. He has contributed to lifting customer satisfaction and enhancing the consumer experience. Additionally, Stephan has led destination marketing consultancy projects for local government, focusing on data-driven decision-making.
UNSW Business School • Sydney
Teaching and conducting research in marketing.
Includes Business Intelligence, Enterprise Systems, and Cybersecurity Management streams.