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Susan Feng Lu is a Professor of Operations Management at the Rotman School of Management, University of Toronto, where she holds the Alan Hudson Chair in Health Policy. She earned her Ph.D. from the Kellogg School of Management at Northwestern University. As a leading researcher at the intersection of health economics, operations, and analytics, her work focuses on the operational drivers of healthcare delivery, particularly the influence of public policies and technological innovations on the efficiency, quality, and equity of healthcare systems. Her expertise spans health technology, nursing home operations, and cardiac care delivery, utilizing empirical methods and machine learning to address pressing challenges in healthcare operations. Her research has been published in prestigious journals including Management Science, MSOM, POMS, and the Journal of Health Economics, and has garnered numerous awards and significant research grants, alongside substantial media attention. Currently, she serves as an Associate Editor for several leading journals and as the President of the Chinese Economists Society, and she provided expert testimony to the United States Senate in 2023. Her contributions to the academic community and healthcare policy have established her as a key figure in the field of health operations management.
Department of Sociology