Dr. Susanna Zlotnikov

Assistant Professor

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Biography

Susanna Zlotnikov is a qualitative design researcher and educator with expertise in analyzing and designing complex workflows. Currently serving as the Online Program Director and Assistant Teaching Professor at the Integrated Innovation Institute, she has taught a diverse group of students across various subjects for over a decade, including Hebrew, math, Pilates, and design. At the Integrated Innovation Institute, Susanna focuses on teaching courses that utilize service design frameworks and tools to innovate offerings for customers. Her educational background includes a Master’s degree in Design from Carnegie Mellon University’s School of Design earned in 2015, as well as a Bachelor of Arts in Political Science from the University of Pittsburgh completed in 2011. With her unique background, Susanna is well-positioned to navigate the social and technical contexts that shape service experiences.

Research Interests

Requirements for Carnegie Mellon University

Doctorate Program
Requirements
GPA Requirement
Required:3.5
GRE General
Verbal
Required:158
Quantitative
Required:149
Analytical Writing
Required:4
Overall
Required:4
Prerequisites
Bachelor's degree in Psychology or related field Research experience/publications
Application Checklist
  • Online application
  • Statement of Purpose
  • Three letters of recommendation
  • Transcripts
  • GRE scores (optional but reported in profile)
  • English Proficiency (TOEFL/IELTS/Duolingo)
Specialization Notes

Admission is extremely competitive with no strict GPA cut-offs; holistic review is used.