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Frances X. Frei is the UPS Foundation Professor of Service Management at Harvard Business School. Her research investigates how leaders can accelerate performance through design excellence, leadership, strategy, and operations. She regularly advises senior executives on large-scale change initiatives and organizational transformation. As a global thought leader in building fast-moving, high-performing organizations, Frances is widely recognized for her dynamic teaching and commitment to turning ideas into impact. In 2017, she took a leave of absence to serve as Uber's Senior Vice President of Leadership and Strategy, where she helped thousands of employees excel in the context of hyper-growth. Her firsthand experience in Silicon Valley informed her viral TED talk on trust, viewed by millions, which provides a crash course on building, maintaining, and restoring trust. Frances is the best-selling author of "Uncommon Service" and "Move Fast & Fix Things: The Trusted Leader’s Guide to Solving Hard Problems." She has held significant leadership roles at HBS, including Senior Associate Dean of Faculty Development, and has developed popular classes focusing on business models that delight customers.
The PhD in Business Administration is the primary doctoral degree encompassing various areas of study including Business Economics, Accounting, and Strategy.