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Janice Klein is a Senior Lecturer in Organizational Change at the MIT Sloan School of Management. She teaches leadership in the Leaders for Global Operations and System Design Management programs. Her recent research, encapsulated in her book 'True Change: Outsiders Get Things Done in Organizations,' explores knowledge transfer and the application of new ideas in the workplace. Klein leads a multidisciplinary research team focused on virtual collaboration and the development and maintenance of high-performance globally dispersed teams. Her research emphasizes the alignment of operations and human resource strategies in job design, team leadership, employee empowerment, and organizational change. Klein's professional experience includes her role at General Electric Company’s Manufacturing Management Program from 1972 to 1981 and consulting for organizations such as United Technologies, Xerox, Hewlett-Packard, and Goodyear. Her publications include articles in the Harvard Business Review and her textbook 'Revitalizing Manufacturing: Text Cases.' She holds a BS in Industrial Engineering from Iowa State University, an MBA from Boston University, and a PhD in Industrial Relations from MIT Sloan.