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Jeroen Schepers is an Associate Professor specializing in the intersection of service marketing and technology. His research focuses on how artificial intelligence (AI) is transforming service encounters by enhancing customer experiences through technological interfaces. Schepers examines the implications of these advancements for customer satisfaction, loyalty, and the overall service delivery process. His work investigates the adoption of innovations by customers and employees and explores the benefits and challenges associated with robotization in frontline services. With a background in quantitative service marketing, Schepers is particularly interested in understanding the psychological responses of employees in technology-driven environments.
Specific departments like Industrial Design require a portfolio. Programs like Data Science and AI require a GRE-General test for certain international backgrounds.