Customer Experience Professors in Global

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Charlene Yijun
Nanyang Technological University Singapore
customer experience
consumption experiences
consumer wellbeing
consumer psychology
consumer behavior
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Raj Sivasubramanian
Michigan State University United States of America
customer experience
customer feedback
customer insights
customer-centricity
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Jamie Burton
University of Manchester United Kingdom
customer experience
customer feedback
customer engagement
customer relationship management
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Lewis Carbone
Michigan State University United States of America
customer experience
employee experience
experience design
experience management
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Adrian Payne
University of New South Wales Australia
customer centricity
customer advocacy
customer retention
customer relationship management strategy
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Anne Mckenzie
University of Western Australia Australia
consumer engagement
consumer advocacy
consumer behaviour
consumer involvement
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Umut Konus
University of Amsterdam Netherlands
customer experience
customer journeys
customer relationship management
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Tracey Danaher
Monash University Australia
customer experience
consumer well-being
service quality
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Bjorn Gustavsson
University of Manchester United Kingdom
customer satisfaction
customer relationships
consumer behavior
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Christian Van Buskirk
University of Victoria Canada
customer experience management
customer loyalty
customer relationship management
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Jens Jensen
Aalborg University Denmark
user experience
experience design
experience economy
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Sanam Akhavannasab
Aalborg University Denmark
customer experience management
consumer empowerment
consumer behavior
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Martin Schuler
ZHAW Zurich University of Applied Sciences Switzerland
user experience
user centered design
usability
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Peter Fader
University of Pennsylvania United States of America
customer centricity
customer relationship management
customer lifetime value
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Robert Kwortnik
Cornell University Netherlands
customer loyalty
service experience management
consumer behavior
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Kyriakos Riskos
Erasmus University Rotterdam Netherlands
digital consumer experience
consumer behavior
consumer brand engagement
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Eric Schwartz
University of Michigan United States of America
customer analytics
customer relationship management
customer behavior prediction
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Jason Perepelkin
University of Saskatchewan Canada
patient experiences
consumer behavior
patient-reported experience measures
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Aurélie Lemmens
Erasmus University Rotterdam Netherlands
customer analytics
customer lifecycle management
consumer data
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Shakiba Khodabandeh
Stockholm University Sweden
customer decision making
customer segmentation
customer value management
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Henk Roest
Tilburg University Netherlands
customer expectation management
service quality
consumer behavior
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