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John Haywood-Farmer is Professor Emeritus of Operations Management at Ivey Business School. He earned his PhD in Chemistry from the University of British Columbia where he also conducted post-doctoral research at the University of Florida. Prior to his tenure at Ivey, he taught for six years at Bishop's University and also lectured on operations management at Victoria University of Wellington in New Zealand. His research interests include the development of measurement scales for service quality and professionalism, frameworks for analyzing and measuring service quality and productivity, and the evaluation of the impact of automation on service. Haywood-Farmer has a robust academic background that combines practical teaching experience with significant research contributions in the field of operations management.
Streams include Archaeology and Bioarchaeology, and Sociocultural Anthropology.