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Lenore O'Connor serves as the Manager of Client Experience at Macquarie University's Library, contributing to enhancing student and faculty engagement through innovative service models. Her expertise lies in library systems and client services, focusing on strategies that improve efficiency and user satisfaction in academic environments. Lenore is actively involved in advocating for the integration of Lean methodologies within higher education, aiming to streamline library operations and enhance access to resources. She has authored significant research outputs, including chapters in anthologies that address the application of Lean service models in institutional settings. Lenore frequently presents at academic conferences, sharing insights on topics related to information management and user experience in library services. With a commitment to continuous improvement, she remains engaged in exploring new methods to support the academic community's information needs effectively.
Macquarie University Library • Sydney, Australia
Manage client experience strategies and improve library services based on user feedback.
Applied to Department of Business (MBA Program).