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Mary Poppen is a seasoned leader with a strong track record in building high-performing teams and enhancing customer experiences. With over 20 years of experience in high-growth environments, Mary has worked with both startups and large organizations like SAP and LinkedIn. She serves as the Chief Customer Officer at HRIZONS and is known for her thought leadership in the fields of customer and employee experience. Mary has published a book titled "Goodbye, Churn. Hello, Growth!" and frequently speaks at global conferences. In addition to her teaching role at Michigan State University, she is dedicated to mentoring women and giving back to the community. Outside of her professional life, Mary enjoys traveling, playing Pickleball, and wine-tasting with her family.
Department of Psychology