Generate a tailored SOP for Dr. Raj Sivasubramanian. Improve your application with a focused, well-structured draft.
Raj Sivasubramanian is a seasoned Customer Experience leader with a diverse set of experiences as a customer experience practitioner and consultant. He has worked with major companies like Airbnb, where he focused on developing new approaches to capture and socialize the voice of the customer, and build processes that enable teams to act on customer feedback. Before his role at Airbnb, Raj was at Verint, driving go-to-market strategy for their customer experience consulting offerings, which helped clients optimize the business impact of Voice of the Customer programs. He also worked at eBay, leading efforts to shift the focus of the Net Promoter Score (NPS) program from merely trending metrics to delivering actionable insights. Additionally, Raj has experience as a consultant, advising clients on aspects of developing customer insights capabilities. He is a frequent speaker at conferences and advises on topics related to customer-centricity, metrics, and customer feedback.
Airbnb • Remote
Focused on developing new approaches to capture and socialize the voice of the customer.
Verint • Remote
Drove go-to-market strategy for customer experience consulting offerings.
eBay • Remote
Led efforts to shift NPS program's focus from trending metrics to actionable insights.
Department of Psychology