Customer Centricity Professors in Global

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Adrian Payne
University of New South Wales Australia
customer centricity
customer advocacy
customer retention
customer relationship management strategy
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Professor
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Tracey Danaher
Monash University Australia
customer experience
consumer well-being
service quality
marketing
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Professor
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Jamie Burton
University of Manchester United Kingdom
customer experience
customer engagement
customer relationship management
customer feedback
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Professor
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Umut Konus
University of Amsterdam Netherlands
customer experience
customer journeys
customer relationship management
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Professor
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Christian Van Buskirk
University of Victoria Canada
customer loyalty
customer relationship management
customer experience management
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Professor
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Shakiba Khodabandeh
Stockholm University Sweden
customer segmentation
customer decision making
customer value management
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Professor
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Charlene Yijun
Nanyang Technological University Singapore
customer experience
consumer wellbeing
consumer psychology
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Professor
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Eric Schwartz
University of Michigan United States of America
customer analytics
customer relationship management
customer behavior prediction
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Professor
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Robert Pollack
University of Washington United States of America
customer acquisition
customer retention
marketing
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Emilija Thomsen
Aarhus University Denmark
customer engagement
marketing communication
personalization
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Aurélie Lemmens
Erasmus University Rotterdam Netherlands
customer analytics
customer lifecycle management
consumer data
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Marcel Paulssen
University of Geneva Switzerland
customer relationships
brand loyalty
marketing
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Barbara Kahn
University of Pennsylvania United States of America
customer relationship management
consumer choice
brand loyalty
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Professor
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Rachelle Shannahan
Memorial University of Newfoundland Canada
customer relationship management
service delivery
marketing
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Evan Weingarten
University of Southern California United States of America
consumer experience
consumer decision making
marketing
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Professor
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Thomas O'toole
Northwestern University United States of America
customer centricity
customer loyalty
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Professor
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Peter Fader
University of Pennsylvania United States of America
customer centricity
customer relationship management
customer lifetime value
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Professor
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Syed Rahman
Macquarie University Australia
customer experience
customer engagement
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Mojtaba Poorrezaei
Warwick Business School United Kingdom
customer experience
customer engagement
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Professor
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Divya Ramachandran
University of Manitoba Canada
customer experience
customer engagement
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Bjorn Gustavsson
University of Manchester United Kingdom
customer satisfaction
customer relationships
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