Customer Centric Messaging Professors in Global

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Adrian Payne
University of New South Wales Australia
customer centricity
customer advocacy
customer relationship management strategy
customer retention
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Jamie Burton
University of Manchester United Kingdom
customer experience
customer engagement
customer relationship management
customer feedback
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Christian Van Buskirk
University of Victoria Canada
customer relationship management
customer experience management
customer loyalty
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Leila Trapp
Aarhus University Denmark
corporate communication
market communication
crisis communication
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Umut Konus
University of Amsterdam Netherlands
customer experience
customer relationship management
customer journeys
mobile marketing
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Sarah Moore
University of Alberta Canada
customer service
communication
marketing
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Theomary Karamanis
Cornell University Netherlands
corporate communication
management communication
crisis communication
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Diana Ingenhoff
Università della Svizzera italiana Switzerland
corporate communication
communication management
crisis communication
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Eric Schwartz
University of Michigan United States of America
customer relationship management
customer analytics
customer behavior prediction
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Shakiba Khodabandeh
Stockholm University Sweden
customer segmentation
customer decision making
customer value management
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Carla Bevins
Carnegie Mellon University United States of America
business communication
crisis communication
interpersonal communication
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Carla Griggio
Aalborg University Denmark
computer-mediated communication
messaging platforms
messaging interoperability
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Lieke Verheijen
Radboud University Netherlands
computer-mediated communication
digital communication
interpersonal communication
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Jaclyn Novak-lutz
Baruch College United States of America
business communication
technical communication
interpersonal communication
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Robert Pollack
University of Washington United States of America
customer acquisition
customer retention
marketing
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Michele Koven
University of Illinois United States of America
mediated communication
communication
interpersonal communication
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Andrew Quagliata
Cornell University Netherlands
management communication
persuasive communication
interpersonal communication
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James Stapp
Cornell University Netherlands
management communication
persuasive communication
interpersonal communication
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Peter Fader
University of Pennsylvania United States of America
customer centricity
customer relationship management
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Thomas O'toole
Northwestern University United States of America
customer centricity
customer loyalty
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Emilija Thomsen
Aarhus University Denmark
marketing communication
customer engagement
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