Customer Service Professors in Global

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Kelley Main
University of Manitoba Canada
consumer trust
consumer persuasion
advertising
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Yunchuan Liu
University of Illinois United States of America
retailing
e-commerce
advertising
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Wenjia Ba
University of British Columbia Canada
consumer modeling
technology
personalization
advertising
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Maria Frostling
Stockholm University Sweden
marketing communications
advertising
consumer studies
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Oliver Rutz
University of Washington United States of America
e-commerce
advertising
consumer segmentation
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Ann Schlosser
University of Washington United States of America
consumer behavior
e-commerce
advertising
consumer segmentation
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Raj Sivasubramanian
Michigan State University United States of America
customer experience
customer feedback
customer-centricity
customer insights
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Daniele Dell 'orto
Aalborg University Denmark
service delivery
user interaction
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Malene Wind
University of Copenhagen Denmark
service delivery
user interaction
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Rachelle Shannahan
Memorial University of Newfoundland Canada
service delivery
customer relationship management
marketing
sales performance
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Mi Kim
Michigan State University United States of America
customer delight
hospitality
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Charlene Yijun
Nanyang Technological University Singapore
customer experience
consumer wellbeing
consumer behavior
consumer psychology
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Kalliopi Chatzipanagiotou
University of Glasgow United Kingdom
services marketing
retailing
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Mrugank Thakor
Concordia University Canada
pricing
services marketing
retailing
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Aurélie Lemmens
Erasmus University Rotterdam Netherlands
customer analytics
consumer data
customer lifecycle management
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Ceridwyn King
Purdue University United States of America
services marketing
service management
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Nilesh Patel
King's College London United Kingdom
pharmacy services
health services
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Michelle Van Pinxteren
Radboud University Netherlands
services marketing
technology
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Michael Lynn
Cornell University Netherlands
consumer behavior
services marketing
service gratuities
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Clarice Zhao
McGill University Canada
marketing
consumer decision making
retailing
consumer analytics
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Elisa Schweiger
King's College London United Kingdom
retailing
technology
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