Customer Experience Management Professors in Global

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Frank Harmsen
Maastricht University Netherlands
knowledge management
data management
change management
information management
project management
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Adrian Payne
University of New South Wales Australia
customer relationship management strategy
customer centricity
customer advocacy
customer retention
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Leon Caesarius
Uppsala University Sweden
marketing management
knowledge management
business relationship management
service relationship management
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Christian Van Buskirk
University of Victoria Canada
customer experience management
customer relationship management
customer loyalty
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Jamie Burton
University of Manchester United Kingdom
customer experience
customer relationship management
customer engagement
customer feedback
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Alka Citrin
Georgia Institute of Technology United States of America
customer relationship management
marketing management
sales management
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Ajay Kohli
Georgia Institute of Technology United States of America
customer centricity
sales management
brand management
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Tijana Vuletic
University of Glasgow United Kingdom
knowledge management
data management
information management
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John Shepherd
University of New South Wales Australia
knowledge management
data management
information management
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Svetlana Norkin
Technical University of Denmark Denmark
knowledge management
information management
technology management
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Yvonne Bachiller
Macquarie University Australia
service management
change management
project management
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Kelvin Yeo
Nanyang Technological University Singapore
change management
reputation management
crisis management
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Frank Gertsen
Aalborg University Denmark
change management
technology management
project management
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Martijn Leijten
Delft University of Technology Netherlands
process management
education management
project management
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Fataneh Taghaboni-dutta
University of Illinois United States of America
process management
technology management
project management
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Mark Slatin
Michigan State University United States of America
customer experience management
customer relationship management
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Forrest Morgeson
Michigan State University United States of America
customer experience management
customer satisfaction
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Umut Konus
University of Amsterdam Netherlands
customer experience
customer relationship management
customer journeys
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Peter Fader
University of Pennsylvania United States of America
customer relationship management
customer centricity
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Sunil Gupta
Harvard Business School United States of America
customer relationship management
marketing management
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Lewis Carbone
Michigan State University United States of America
experience management
customer experience
employee experience
experience design
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