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Professor
Raj Sivasubramanian
Michigan State University
United States of America
customer-centricity
customer experience
customer feedback
customer insights
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Professor
Jamie Burton
University of Manchester
United Kingdom
customer experience
customer engagement
customer feedback
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Professor
Adrian Payne
University of New South Wales
Australia
customer centricity
customer advocacy
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Professor
Bjorn Gustavsson
University of Manchester
United Kingdom
customer relationships
customer satisfaction
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Professor
Maureen Bourassa
University of Saskatchewan
Canada
buyer
customer satisfaction
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Professor
Thomas O'toole
Northwestern University
United States of America
customer centricity
customer loyalty
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Professor
Divya Ramachandran
University of Manitoba
Canada
customer experience
customer engagement
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Professor
Umut Konus
University of Amsterdam
Netherlands
customer experience
customer journeys
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Professor
Syed Rahman
Macquarie University
Australia
customer experience
customer engagement
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Professor
Mojtaba Poorrezaei
Warwick Business School
United Kingdom
customer experience
customer engagement
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Professor
Kim Donlan
Boston University
United States of America
customer experience
customer-centric messaging
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Professor
Roula Markoulakis
University of Toronto
Canada
client
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Professor
Gerry Santoro
Pennsylvania State University
United States of America
client
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Professor
Lenore O'connor
Macquarie University
Australia
client experience
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Professor
Das Narayandas
Harvard University
United States of America
client relationships
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Professor
Lara Freed
Cornell Law School
United States of America
client counseling
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Professor
Johan Lindwall
University of Gothenburg
Sweden
client interactions
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Professor
Rebecca Renwick
University of Toronto
Canada
client engagement
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Professor
Gillian King
University of Toronto
Canada
client engagement
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Professor
Andrew White
University of Oxford
United Kingdom
client education
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Professor
Jochen Eckert
University of Hamburg
Germany
client-centered therapy
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