Customer Service Satisfaction Professors in Global

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Tracey Danaher
Monash University Australia
customer experience
service quality
consumer well-being
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Jamie Burton
University of Manchester United Kingdom
customer experience
customer feedback
customer engagement
customer relationship management
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Umut Konus
University of Amsterdam Netherlands
customer experience
customer journeys
customer relationship management
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Adrian Payne
University of New South Wales Australia
customer centricity
customer advocacy
customer retention
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Christian Van Buskirk
University of Victoria Canada
customer loyalty
customer experience management
customer relationship management
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Eric Schwartz
University of Michigan United States of America
customer analytics
customer relationship management
customer behavior prediction
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Bjorn Gustavsson
University of Manchester United Kingdom
customer satisfaction
customer relationships
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Forrest Morgeson
Michigan State University United States of America
customer satisfaction
customer experience management
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Reza Moinpour
University of Washington United States of America
customer satisfaction
product quality
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Syed Rahman
Macquarie University Australia
customer experience
customer engagement
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Mojtaba Poorrezaei
Warwick Business School United Kingdom
customer experience
customer engagement
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Divya Ramachandran
University of Manitoba Canada
customer experience
customer engagement
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Charlene Yijun
Nanyang Technological University Singapore
customer experience
consumer wellbeing
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Thomas O'toole
Northwestern University United States of America
customer centricity
customer loyalty
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Paul Harrigan
University of Western Australia Australia
customer engagement
customer relationship management
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Peter Fader
University of Pennsylvania United States of America
customer centricity
customer relationship management
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Katarzyna Wac
University of Copenhagen Denmark
quality of service
quality of experience
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Henk Roest
Tilburg University Netherlands
service quality
customer expectation management
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Yumeng Yue
University of Edinburgh United Kingdom
service quality
employee well-being
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Jacob Cook
Harvard Business School United States of America
customer retention
customer acquisition
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Robert Pollack
University of Washington United States of America
customer retention
customer acquisition
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