Customer Relationship Professors in Global

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Jamie Burton
University of Manchester United Kingdom
customer relationship management
customer experience
customer engagement
customer feedback
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Adrian Payne
University of New South Wales Australia
customer relationship management strategy
customer centricity
customer advocacy
customer retention
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Raj Sivasubramanian
Michigan State University United States of America
customer experience
customer-centricity
customer feedback
customer insights
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Umut Konus
University of Amsterdam Netherlands
customer relationship management
customer experience
customer journeys
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Christian Van Buskirk
University of Victoria Canada
customer relationship management
customer loyalty
customer experience management
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Eric Schwartz
University of Michigan United States of America
customer relationship management
customer analytics
customer behavior prediction
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Peter Fader
University of Pennsylvania United States of America
customer relationship management
customer centricity
customer lifetime value
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Marcel Paulssen
University of Geneva Switzerland
customer relationships
brand loyalty
marketing
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Harvir Bansal
University of Waterloo Canada
customer satisfaction
relationship marketing
customer switching behaviors
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John Petersen
Pennsylvania State University United States of America
customer relationship management
customer product return behavior
customer lifetime value
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Heiner Evanschitzky
University of Manchester United Kingdom
relationship marketing
customer participation
customer inspiration
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Timothy Halloran
Georgia Institute of Technology United States of America
brand-consumer relationships
consumer engagement
marketing
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Soojin Kim
University of New South Wales Australia
consumer-brand relationships
organization-employee relationships
employee communication
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Robert Pollack
University of Washington United States of America
customer retention
customer acquisition
marketing
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Shakiba Khodabandeh
Stockholm University Sweden
customer decision making
customer value management
customer segmentation
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Tracey Danaher
Monash University Australia
customer experience
consumer well-being
marketing
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Charlene Yijun
Nanyang Technological University Singapore
customer experience
consumer wellbeing
consumer psychology
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Monica Mendini
Università della Svizzera italiana Switzerland
consumer-brand relationships
consumer well-being
marketing
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Manfred Bruhn
University of Basel Switzerland
relationship marketing
customer dominant logic
marketing
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Christopher Agnew
Purdue University United States of America
interpersonal relationships
relationships and technology
relationship timing
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Deborah O'malley
Queen's University Canada
brand communication
marketing
sales
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